Find answers to common questions about Hookups Uganda
Click the "Sign Up" button on the homepage. Fill in your email, create a strong password, and verify your phone number via OTP. Complete your profile by adding a photo and basic information. Your account is ready to use!
Yes, phone verification is required for security and to ensure legitimate users. You'll receive a one-time password (OTP) via SMS. This helps protect your account and enables service providers to contact you safely.
Absolutely. We use industry-standard SSL encryption to protect all data. Your personal information is never sold to third parties. We follow GDPR compliance standards and have strict privacy policies. See our Privacy Policy for complete details.
You can use a username/alias in your profile for privacy. However, verification details (email & phone) are kept confidential and only used for account security. Your browsing and booking history is private and only visible to you.
Use the location filter in the "Browse Escorts" section. Filter by city, district, or specific neighborhoods. You can also sort by availability, rating, or service type (Incall/Outcall) to find the perfect match.
Verified: Identity confirmed by our team. Premium: High-rated professional with 50+ verified reviews. VIP: Elite companion with premium services and exclusive features. All verified escorts meet our safety and quality standards.
Click on an escort's profile to view details. Review services, rates, and availability. Click "Book Now" or "Add to Cart", then proceed to checkout. You'll receive a confirmation email with booking details. Contact the escort to finalize timing and location.
Yes! Each escort profile displays their WhatsApp and phone number. Contact them directly to discuss availability, special requests, or ask questions. This helps ensure a great experience for both parties.
Most escorts offer 1-hour minimum bookings, though some accept shorter periods (15-30 min). Premium and VIP escorts may have different minimums. Check individual profiles for specific details.
Cancellations made 24+ hours before the booking are fully refunded. Cancellations within 24 hours may incur a 50% fee. Reschedules are usually possible if made in advance. Contact the escort directly or our support team for assistance.
We accept mobile money (MTN, Airtel, Vodafone), bank transfers, credit/debit cards, and online payment platforms. All transactions are secure and encrypted.
No. The price you see at checkout is the total. We clearly display base rates, taxes, and any service fees. No surprises - what you see is what you pay.
Common reasons: insufficient funds, expired card, network issues, or security blocks. Try a different payment method or contact your bank. If issues persist, contact our support team.
Approved refunds typically process within 3-7 business days, depending on your bank. Mobile money refunds are often instant. Check your account or contact support for refund status.
Yes. Charges appear as "Hookups Uganda Services" on your bank/mobile statement. No explicit details are disclosed to maintain your privacy.
Look for verified badges, high reviews (4+ stars), and detailed photos. Read recent reviews and check response times. Contact the escort directly via WhatsApp/phone to confirm details before booking.
Report them immediately by clicking the "Report" button on their profile or contact support with screenshots. We investigate all reports and take action swiftly, including account suspension or banning. Don't send advance payments to unverified accounts.
Meet in safe, public locations first. Share your booking details with a trusted friend. Trust your instincts. Agree on services and rates beforehand. Always use protection. If anything feels unsafe, leave immediately and contact authorities.
Yes! After a completed booking, you can leave a detailed review including star rating, comments, and photos. Honest reviews help the community. All reviews are moderated for authenticity and appropriateness.
Go to Account Settings > Security > Change Password. Enter your current password, then create a new one (minimum 8 characters with numbers and special characters). Save and you'll be logged out for security.
Yes. Go to Account Settings > Account Management > Deactivate Account. Your profile will be hidden from search but your account data remains. You can reactivate anytime. For permanent deletion, contact support.
Only you can see your booking history. It's private and secure. Escorts see basic info (name, time, location) but not your personal details. We never share booking data with third parties.
Click the unsubscribe link in any promotional email, or go to Settings > Notifications > Email Preferences. You can customize which types of emails you receive.
Orders are packed discreetly and shipped via courier. You can track your order online. Delivery takes 1-3 business days for Kampala and 3-7 days for other regions. Free shipping on orders over UGX 100,000.
Yes, absolutely. All items are wrapped in unmarked packaging with no visible logos or product descriptions on the outside. Your privacy is our priority.
Yes. We accept returns within 14 days of purchase if items are unused and in original packaging. Refunds are processed within 7 business days. Hygiene items cannot be returned.
Try clearing your browser cache, refreshing the page, or using a different browser. Check your internet connection speed. Disable browser extensions if issues persist. Contact support if problems continue.
Use the "Forgot Password" link to reset your password. Check that Caps Lock is off. Clear browser cache. If issues persist, contact support with your email address for assistance.
Our website is fully mobile-optimized and works great on all devices. We're currently developing native iOS and Android apps for an even better experience. Stay tuned!